Termination notices— Utility customers of who receive
shut-off notices from their public utility company are eligible for
LIHEAP Crisis Grants. If you receive such a notice take it to your
LIHEAP provider. The Department of Human Services will then provide a
notice to you about the status of your application.
December 1 and March 31 each year, a household living in the NWLS
service area in which the income of the adults does not exceed 250% of
Federal Poverty Guidelines is protected from the shut-off of utility
service. To be sure you get this protection, inform your utility company
about your household income level now.
Medical Certificate—If anyone in
your household is ill or has a medical condition which will be
aggravated by the loss of utility service, you will be protected from
shut-off. You must request your doctor or a nurse practitioner to write
a note to the utility company and contact your company for a payment
plan. The note must be updated every 30 days. This protection may end if
you fail to make the agreed upon payments.
Change of Income—If the income of
the adult household members has dropped by 10%, you may be eligible to
get a second payment agreement from your utility company.
Protection from Abuse Order—Inform
the utility if you are protected by a Protection from Abuse Order. The
utility company is not permitted to apply the new, more financially
demanding rules to you and you will have a greater level of protection.
Apply Online at https://www.compass.state.pa.us
Details on Pennsylvania's Low Income Home Energy Assistance Program,
visit DPW website at:
For assistance obtaining
LIHEAP benefits, contact your
local county assistance office to apply.
If you are denied, live in northwestern Pennsylvania
and want legal assistance, contact NWLS at 800-665-6957
We have attempted to insure
the accuracy of the information in this pamphlet at the time it was created or
revised. However, the law does change, sometimes quickly and unexpectedly.
Therefore, you should
consult an attorney before taking or refraining from any action based on the
information in this pamphlet.
Pamphlet Last Edited: December 2017